Restart your device. Restarting fixes small errors, installs updates and stops memory leaks. This is why we recommend restarting your device. To restart, press and hold down the power button. After 5-10 seconds, the device should turn off. Once it is off, wait a few seconds and then turn the device back on.

Try using another device. To find out if the issue is with your device or our system, we recommend trying another device.

Update your browser. We recommend using the latest versions of Google Chrome, Mozilla Firefox and Internet Explorer. Please note, we do not recommend using Safari, AOL, or Internet Explorer version 9.0 or lower.

Restart your browser. Sometimes your computer can store old versions of pages to help them load faster (called ‘caching’). You might need to refresh your browser. To refresh your browser:

• Open the page in question

• Hold down the Ctrl key on your keyboard while clicking Refresh on your browser (If you can’t find a Refresh button, hold down Ctrl and press the F5 key), or

• If you’re using a Mac hold down the Command key (or Apple key) and press R.

Clear cache. Clear your browser’s cache, cookies and browsing history. For browser-specific instructions on how to do this, go to:

• Google Chrome help page
• Mozilla Firefox help page
• ​Internet Explorer help page

Update Adobe Flash player and Java. Our websites use both Adobe Flash Player and Java. Make sure your versions of Adobe Flash Player and Java are up to date.

Some other common issues are covered in our FAQ section.

Frequently Asked Questions >

For all other technical support issues, please email us at:

support@coracusa.com